Privacy Policy

This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our AI roleplay platform. We are committed to protecting your privacy and ensuring the security of your personal data.

We only collect information necessary to provide and improve our service. Your conversations and personal data are treated with the highest level of confidentiality and security.

We collect the following types of information:

Personal Information:

• Email address (for account creation and communication)

• Display name (chosen by you for conversations)

• Payment information (processed securely by third-party processors)

• Age verification confirmation (to ensure legal compliance)

Usage Data:

• Conversation logs and interactions with AI characters

• Technical data (IP address, device type, browser information)

• Usage patterns and preferences

• Performance and error logs

All sensitive conversations are encrypted and stored securely on our servers.

We use your information for the following purposes:

Service Operations:

• Provide AI roleplay conversations and features

• Authenticate your account and maintain security

• Process payments and manage subscriptions

• Provide customer support

Service Improvement:

• Analyze usage patterns to improve AI responses

• Develop new features and characters

• Optimize platform performance

• Conduct research (using anonymized data only)

Communication:

• Send service-related notifications

• Provide customer support responses

• Share important updates about our service

We never use your personal conversations for marketing purposes or share them with third parties.

We do not sell, trade, or rent your personal information to third parties. We may share limited information only in these circumstances:

Service Providers:

• Payment processors (for subscription billing)

• Cloud hosting providers (for secure data storage)

• Analytics services (anonymized data only)

• Customer support tools

Legal Requirements:

• When required by law or legal process

• To protect our rights, property, or safety

• To prevent fraud or illegal activities

• In connection with legal investigations

Business Transfers:

• In the event of a merger, acquisition, or sale of assets (with user notification)

All third-party providers are bound by strict confidentiality agreements and data protection requirements.

We implement industry-standard security measures to protect your information:

Technical Safeguards:

• End-to-end encryption for all conversations

• Secure SSL/TLS connections for all data transmission

• Regular security audits and vulnerability assessments

• Secure data centers with physical access controls

Access Controls:

• Limited employee access to personal data

• Multi-factor authentication for administrative accounts

• Regular access reviews and permission updates

• Comprehensive logging of all data access

Data Backup and Recovery:

• Regular encrypted backups of all data

• Disaster recovery procedures

• Secure backup storage locations

Despite our security measures, no system is 100% secure. We encourage users to maintain strong passwords and report any suspicious activity.

We retain your information for as long as necessary to provide our services:

Account Data:

• Retained while your account is active

• Deleted within 30 days of account deletion request

• Some data may be retained longer for legal compliance

Conversation Data:

• Stored securely for service improvement purposes

• Anonymized after 12 months for research purposes

• Completely deleted upon account deletion request

Payment Data:

• Transaction records retained for 7 years (legal requirement)

• Credit card information not stored (handled by payment processors)

You can request deletion of your data at any time by contacting our support team. Some information may be retained longer where required by law.

You have the following rights regarding your personal data:

Access Rights:

• Request a copy of all personal data we hold about you

• Receive information about how your data is processed

• Get details about data sharing and retention

Control Rights:

• Update or correct your personal information

• Delete your account and associated data

• Opt-out of non-essential communications

• Download your conversation history

Data Portability:

• Export your data in a machine-readable format

• Transfer your data to another service provider

To exercise these rights, contact us at privacy@yourplatform.com. We will respond within 30 days of your request.

We use cookies and similar technologies to enhance your experience:

Essential Cookies:

• Authentication and login management

• Security and fraud prevention

• Basic functionality and navigation

Analytics Cookies:

• Usage statistics and performance monitoring

• Feature usage analysis

• Error tracking and debugging

Preference Cookies:

• Remember your settings and preferences

• Language and display preferences

• Conversation history and context

You can control cookie settings through your browser, but disabling essential cookies may affect service functionality. We do not use third-party advertising cookies.

Our service operates globally, and your data may be transferred to and processed in countries other than your residence:

Data Transfer Safeguards:

• We ensure adequate protection for international transfers

• Use standard contractual clauses for EU data transfers

• Comply with applicable data protection laws

• Maintain the same security standards globally

Your Rights:

• You have the right to know where your data is processed

• Request information about transfer safeguards

• Object to transfers that don't meet protection standards

If you're located in the EU, your data may be transferred to countries outside the European Economic Area with appropriate safeguards in place.

Our service is strictly for adults aged 18 and older:

Age Verification:

• We require age confirmation during registration

• We do not knowingly collect data from minors

• Any accounts found to belong to minors are immediately terminated

Parental Notice:

• If you believe a minor has created an account, contact us immediately

• We will investigate and delete any accounts belonging to minors

• We may require additional verification for accounts near the age limit

Legal Compliance:

• We comply with COPPA and similar children's privacy laws

• We take additional precautions to prevent minor access

• Regular monitoring for compliance with age restrictions

We may update this Privacy Policy periodically:

Notification Process:

• Material changes will be communicated via email

• Updated policy will be posted on our website

• Continued use constitutes acceptance of changes

Version Control:

• Each policy version is dated and archived

• Previous versions available upon request

• Clear indication of what has changed

Your Options:

• You may discontinue service if you disagree with changes

• Contact us with questions about policy updates

• Request clarification on how changes affect you

For privacy-related questions or requests, contact us:

Privacy Officer:

• Email: privacy@yourplatform.com

• Response time: Within 48 hours for urgent matters

• Standard response time: Within 7 business days

Data Protection Requests:

• Email: dataprotection@yourplatform.com

• Include: Full name, email address, and specific request

• We may require identity verification for security

General Support:

• Email: support@yourplatform.com

• Help center: Available 24/7 through our website

• Live chat: Available during business hours