Support Center

We're here to help! Get the support you need for your Lustrix experience.

Fast Response • Dedicated Support Team

Email Support

For any questions, technical issues, billing concerns, or feedback, please reach out to our support team via email.

support@lustrix.ai
Response Time

We typically respond within 24 hours during business days

Premium Support

Upgrade to Premium for priority support

Common Questions

Account & Billing

  • • Subscription management
  • • Payment issues
  • • Plan upgrades/downgrades
  • • Refund requests

Technical Issues

  • • Login problems
  • • Chat not working
  • • Performance issues
  • • Mobile app support

Features & Usage

  • • How to use premium features
  • • Character customization
  • • Conversation history
  • • Privacy settings

Account Security

  • • Password reset
  • • Account recovery
  • • Data deletion requests
  • • Privacy concerns

For Faster Support

When contacting support, please include the following information to help us assist you more quickly:

  • • Your account email address
  • • Description of the issue you're experiencing
  • • Any error messages you've received
  • • Steps you've already tried to resolve the issue
  • • Your device and browser information (if applicable)

Support Center • Available 24/7 • Response within 24 hours